Last updated July 09, 2024

Thank you for visiting and shopping at MySuperEbike. The following is our Shipping Policy. Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.

What are my shipping & delivery options?

In-store pickup is available for all purchases at our location. You can pick up your order Monday through Friday, between 7:00 AM and 3:00 PM. We will send an email confirmation once your order is ready for pickup. For those requiring delivery, we offer the following shipping options:

• USA Shipping for finished bikes: The cost is $1,100 due to the size and weight of the box.
• Europe and UK Shipping for finished bikes: Shipping costs range between 200 to 600 Eur depending on the location.

All international orders generally arrive within 10-20 business days from the date of shipment, with an expected delivery time of around 3 weeks. Please note that all shipping times and dates provided are estimates given in good faith.

We use FedEx as our primary shipper. We require customer phone numbers to process shipments, and orders cannot be shipped to P.O. boxes. Please be aware that international deliveries may be subject to additional taxes and duties for which you are responsible.

How long is the order processing time? 

Most orders are processed as soon as the online purchase is finalized. Your order will be shipped once the items are available, your payment is authorized, and the delivery address is confirmed. Please be aware that business days exclude bank holidays and are from Monday to Friday.

How can I track my order?

You can expect a shipment confirmation email with all your tracking details once you have placed an order through MySuperEbike. The shipping details will be sent to the email address registered with your account or the email you used during the checkout process.

The tracking number will be active within 24 hours.

Do you deliver internationally?

We offer worldwide shipping for our products. If you require information about the customs process, please email Ladi@MySuperEbike.com. Please be aware that international deliveries may be subject to various rules and restrictions, and additional taxes and duties may apply for which we have no control. In such cases, you are responsible for complying with the laws of the country of delivery and will be responsible for any additional costs or taxes incurred.

Can I change the delivery address after ordering?

During the checkout process, after entering your billing address details, you will have the option to specify a different delivery address. Kindly note that we reserve the right to request additional information if the delivery address differs from the billing address.

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. Please note that the priority of delivery within the method of shipment chosen is determined by your shipper. If the shipper is holding them, please contact them.

If the delay is longer than 30 days, the customer is obliged to reach out to us in order to report a missing package. MySuperEbike s.r.o will, in turn, file a claim to the shipment carrier. If the carrier confirms that the package has been lost, the customer will receive a full refund. However, if the carrier confirms that the package is still in shipment, the customer will relinquish their right to file a claim and wait for the package to be delivered.

What should I do if an item is delivered damaged?

If you receive a damaged item, please do not worry. We offer exchanges for damaged products, but you must open an exchange ticket within 90 days of purchase. To initiate the process, please review our Exchange Policy for detailed instructions and further information.

What can I do if I am not available to pick up the package?

If you are unavailable to accept your delivery, the carrier may, depending on the type of delivery service and carrier, leave a contact card at your address indicating when they will attempt re-delivery. In the event that you are unable to receive the parcel during the carrier’s final attempt, it will be returned to the carrier’s depot. You must then contact the carrier to arrange a collection; otherwise, the shipment will be returned to us. In such case, you will be liable for reshipment costs once we have confirmed an updated delivery time with you.

How can you contact us about this policy?

If you have any further questions or comments, you may contact us at Ladi@MySuperEbike.com.

Revision Date

This Shipping Policy was last updated on 09 July 2024. If you were a user before the Revision Date, it replaces the existing Shipping Policy.