CyberBike with custom seat – previously used

Shipping Information

We strive to make shipping as smooth as possible for all our customers. Here's a breakdown of our shipping policies:

1. Shipping Finished Bikes

• Within the EU: We prioritize shipping fully assembled bikes for a hassle-free experience. Shipping costs and delivery times vary depending on your location within the EU. Contact us for a personalized quote.
• International Shipping (Outside the EU): To minimize shipping costs, we typically ship bikes on a pallet and the battery separately. We provide detailed instructions for easy battery installation.

2. Shipping Batteries

Shipping lithium batteries is subject to strict EU regulations. We have extensive experience in safely and compliantly shipping batteries. We use certified packaging and careful padding to ensure your battery arrives safely.

3. Shipping Kits

Shipping kits is generally more cost-effective than shipping fully assembled bikes. Kits are shipped in three separate packages: two cardboard boxes for the bike components and one for the battery.

4. Shipping Parts

• Within the EU: We primarily use PPL for efficient delivery.
• International (Outside the EU): We utilize FedEx for reliable international shipping.

5. Personal Pickup

Personal pickup is available at our factory by appointment. Our opening hours are Monday to Friday, 7:00 AM to 3:00 PM. Please contact us in advance to schedule a pickup time.

6. Customer-Arranged Shipping

We welcome customers who wish to arrange their own shipping. Please contact us with your order details, and we will gladly provide the dimensions and weight of your shipment to facilitate your booking.