SHOPPING INFORMATION
Build Kits typically arrive between 2-4 weeks after payment, which includes the shipping time (international shipments average 3 weeks). Ready to Ride bikes average 5 weeks for international delivery.
Yes, we do ship internationally! Customers are responsible for paying shipping costs and importing fees. Delivery times can vary depending on the shipping option selected at checkout. Depending on the destination country, there may be customs forms to fill out, and we will assist you with these to ensure a smooth delivery process.
You don't need specialized mechanical or electrical experience to install this kit! It’s designed for enthusiasts of all levels, with pre-assembled parts and easy-to-follow instructions.
The kit comes with everything you need, including the battery, motor, wheels, pre-crimped wires, handlebars, controller with display, & memory card with settings.
The only tools you'll need are basic ones like wrenches, hex keys, and screwdrivers. Plus, we provide detailed guides and support to walk you through the process step by step.
It always depends on the dexterity of the builder, but on average 10-20 hours.
We’re always here to help! Our team has heard and addressed questions from many customers, so we've got a wealth of experience to guide you through any challenges. If you prefer a phone call, video call, emails or video messages, we are here to support you!
We can supply new parts and instructions for replacement. Give us a call or send an email with detailed photos.
There is not much maintenance to begin with. We use regenerative braking so brake pads last a long time. No oil changes, no filters, just ride and charge. If you need any kind of help, call or text us!
After placing your order, you will receive a confirmation email. Your product will then be prepared for shipment.
Yes! Once your order is shipped, you will receive a tracking number via email to monitor your shipment.
You can modify or cancel your order within 24 hours of placement. After this period, please contact our customer service team for assistance.
Yes, some assembly is typically required. We provide detailed instructions and customer support to assist you through the process.
While many e-bikes are weather-resistant, they are not fully waterproof. It’s best to avoid riding in heavy rain and to store them in a dry place.
Consider factors such as your riding style, terrain, desired features, and budget. Our website offers detailed product descriptions and comparisons to help you choose.
Prices listed on our website do not include shipping and taxes, which may vary based on your location. The final total will be displayed during checkout.
If you have questions about a specific product, you can contact our customer service team or use the chat feature on our website for immediate assistance.
Our e-bikes and e-motorcycles are designed to handle a variety of terrains, including paved roads, gravel paths, and moderate trails, depending on the model.